customer portal
Insight & clear communication
What is the Sprinter 3000 customer portal?
The Sprinter 3000 customer environment is an online service platform that allows shippers to use real-time insight, optimal communication and clear and unambiguous realise contact with their customers. All parties involved - from operations to administration - can easily collaborate in one central portal.
Why choose the Sprinter 3000 customer environment?
1. Understanding each stage of the shipment
- Status updates, documents and milestones are immediately visible
- Track & trace in detail: planned ETA, loading, unloading and invoicing
- Hassle-free document sharing, everything in one place always at hand
2. Communication without noise
- The customer always has an insight into his or her shipments
- Everything in one place, so never look far.
- Less manual follow-up, more customer confidence
3. Clear and straightforward to the customer
- Customers have their own login with clear interface
- Simple command input and instant status updates
- Just clear, which means fewer questions for you
How does the platform support your shipping business?
Can customers manage orders themselves?
Yes. Customers can enter transport orders directly, including goods, address details, modality (way, air, sea), references and documents. As soon as the order arrives, it becomes visible in Sprinter 3000's TMS without intervention, error sensitivity or delay.
How does it provide insight into shipments?
- Easy overview, all active shipments in one place
- Smart search: search by mission number, reference, date, place etc. within one interface
- Zooming in or additional information on certain shipment, no problem
Is communication automated?
Yes. With every status change or milestone, the customer automatically gets to see this in the portal. In addition, all communication is linked to the shipment in a clear overview. Invoices, documents or e-mails can be viewed at any time.
Why is the usage clear and obvious?
- The interface is intuitive, even for non-technical users
- Documents (CMR, invoice, manifesto) are directly downloadable -provided you allow it
- Languages and layout are easy to adapt to your customers
Additional modules in addition to the customer environment
Sprinter 3000 offers more than just the portal:
WMS module for warehouse management
- Unique pallet number, location management and photos via scanner
- Stock details linked to shipments in one system
- Search functionality by field, date, shipment number or reference
All modes of transport in one shipment
Work with road transport, sea freight and air freight within the same shipment - fully integrated into the platform,so you keep customer insight in multimodal transport without information loss.
Customs declarations
All customs declarations traps themselves within Sprinter3000, due to our direct connection to the Dutch customs, you will have a message back in no time.
Benefits at a glance
| Advantage | What does that mean for you? |
| Insight | Always up-to-date status, no backlogs or miscommunication |
| Communications | Less manual, more automatic engagement |
| Bright and clear | For customer and employee: no doubt about who sees what |
| Multimodal,WMS integration and customs | One platform for all modalities, warehouse management and customs |
| Efficiency within your company | Intuitive, flexible and scalable for growing businesses |
Insight and clear communication in one place
Let us help you operate more efficiently, transparently and successfully. Get in touch today and experience the power of the Sprinter 3000 customer portal!